Refund and Returns Policy

Warranty Policy

We have a remarkably simple and clear warranty policy on our parts and products. Here is a breakdown of our warranty policy for different products we offer:

PartsAll the parts that we sell come with a lifetime warranty. This gives our clients peace of mind that when they are buying our parts, they can rest assured that if there are any issues that occur with the part in the future, they can return the part to us for a credit back based on the current selling price or the purchase price, whichever is lower, or exchange. The only condition that may make the part not eligible for warranty is physical or internal damage.

Batteries
All our batteries come with a one-year warranty. This warranty covers any defects that may occur with the battery within a year of purchase as long as there is no physical damage to the battery. You can return the battery to us within the one year period for a credit back based on the current selling price or the purchase price, whichever is lower, or exchange.

Tools
All tools that we sell come with a 15-day warranty period. This covers any manufacturing defects with the tools and the product can be returned to us within 15 days of purchase for a credit back based on the current selling price or the purchase price, whichever is lower, or exchange.

Returns & Refunds

What is our returns & refunds process?

To apply for an item return or refund, please follow the steps below:

Step 1: Submit Request	Submit your request to our Customer Service Team (info@primuscellparts.com) within 5 working days of receipt. Your email should include the following details: Order number Item number An explanation of the reason for your return Photo evidence clearly supporting the damaged/faulty item (please attach to the email): Maximum 3 images, each no larger than 2MB in size. We accept .jpg, .gif, .png file formats.
Step 2: Approval	Once our Customer Service Team has reviewed and approved your request, we may notify you by email to send the item to our nearest domestic warehouse processing facility. Please note that the need to return items will be assessed on a case-by-case basis.
Step 3: Return Item	If you are required to return your item, we must receive your package at our warehouse processing facility within 10 working days from the date we approved your request. We will inspect all returned items and if eligible, we will award a refund or resend you a brand new item.

2.What address should I send my return to?

When you submit a request for a return, our Customer Service Team will advise you of the warehouse address to send your item

3.Shipping returns

To return your product, you should mail your product to: info@primuscellparts.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.